TERMS AND CONDITIONS

The Laundry Solutions

The terms and conditions are pertaining to our laundry and dry cleaning valet walk in customers only.

1. Turn-around duration for laundry and dry-clean is 48 hours. Same day service is subject to 100% surcharge. Next day service is subject to 50% surcharge.

2. Any stain, spots and tear should be indicated by customer at the time of delivery.

3. Customer is aware that the outcome of stain or spot removal is not guaranteed. Many factors such as strength of fabric and the time duration of stain in contact with the clothes affects the outcome of stain removal and wash results.

4. Any alteration in clothes such as glue or adhesive to hold buttons or beads may melt during dryclean. If a dress has been altered by adding plastic beads there are chances for the beads or decorative accessory in the dress to melt. The facts about the clothing need to be declared during the ordering. The Laundry solutions will not be responsible for damages caused arising due to such scenarios.

5. The laundry solutions will not be responsible for damages incurred for instructions given by customer and If customer indicates service that is otherwise stated on instruction care label.

6. The clothes need to be thoroughly checked by the customer before sending out to the laundry as the laundry time will not be responsible for any loss of personal belongings.

7. In the event of loss of clothes that take place once the laundry is in our possession we will be responsible for loss or damaged items and compensate the customer not exceeding and limited to an equivalent of 3 times of the amount charged for the price of the service rendered for that item. For wedding gown and tuxedo, the compensation amount will be equal to the amount charged for the price of the service rendered.

8. Any claim for damage or shortage must be made within 24 hours and must be accompanied by original invoice.

9. Customer understands that there is a storage fee of $0.50 per day after 7 days of scheduled service completion date. All items not claimed after 30 days will be donated to charity or sold to cover the laundry cost incurred. This decision is taken solely at the discretion of The laundry Solutions.